Frequently Ask Questions

Yes, Free WIFI available in all resort area.
Yes, and it can be chosen as an add-on upon booking your villa on our MAUA website.

Our Room Service available from 7:00 AM until 22:00 PM

A smoking area is provided in Aroha Bar.

We don’t provide halal food but we do have pork-free food on our menu and upon request.

Early check-in is subject to availability.

Yes, we provide laundry service.

A deposit of IDR 1,000,000 is required on arrival. This will be collected by credit card or by cash. During your stay can use the deposit to pay your other expenses or if not, the deposit will be returned upon check out.

We do not allow pets in Maua.

Yes, it is available and subject to availability

The nearest Crystal Bay beach is only 10 minutes by car from Maua.

Our main pool opens from 7:00 AM until 6:00 PM; meanwhile, all the villas are with private swimming pools. Our Spa opens daily from 1:00 PM until 10:00 PM, advance booking recommended.

We don’t provide an extra bed but we can set up the sofa as a sofa bed in the villa. For Junior Suite and Premiere Deluxe is not available.

Yes, alcohol is served at Kowhai Restaurant, Aroha Bar and in the comfort of your Villa.

You can reach Maua, which is located on Nusa Penida Island, by taking a boat from Sanur harbor, Kusamba harbor, or Padang Bay harbor. Please contact our reservation to arrange the boat transfer for your convenience. We can also arrange a transfer by Helicopter if you prefer to arrive at Nusa Penida by air.

Maua Nusa Penida is a beautiful 5-star hotel.

Our check-out time is at 11:00 am.

Credit card is required as a guarantee only for late cancellations and no shows. We will charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and conditions before doing a reservation.

Yes, we can. Just inform us and we can do the arrangement. We will then send you the boat schedule that you pick and we will arrange it for you.

Breakfast is served in Kowhai Restaurant from 7:00 until 10:30.

We don’t have a shuttle available, but we can arrange transport from Airport to Sanur harbor where you can take fast boat to Nusa Penida Island.

Our check-in time is at 14:00.

Maua is in Nusa Penida Island, of Klungkung regency in Sakti Village.

We do not have an inter-connecting villa nor rooms. However villa and room allocation will be allocated near each other based on villa / room availability.

In Maua our Kowhai restaurant serves a la carte food, however our list of menus can be provided upon guest request.